Submit a GotSport Support Request

Program Registration Help

Q: How/Where do I register my child?

A: Each club or organization manages its own registration process. To register, you will need the specific registration link provided by your club. This link is typically shared via email or posted on the club's website. Please contact your club administrator for assistance. 

 

Q: I’m getting an error: “No Payment Plans Available” during registration.

A: This error means no payment plans have been set for the registrant’s age or gender. Only the Club/Organization Admin can resolve this. Please contact them directly. For more information, refer to this guide: No Matching Payment Plans – Parent Help Guide

 

Q: I’d like to request a refund.

A: GotSport is the registration software provider, but all payments go directly to your club through their own merchant account. GotSport cannot process refunds. Please contact your club administrator directly.

 

Risk Management Help

Q: Risk Management requirements are not showing on my dashboard.

A: Contact your Team Manager or Coach, who can coordinate with your Club Administrator to ensure your affiliations and competitive level are properly set.

 

Q: Why can’t I change my child’s personal information (e.g., name, date of birth, profile photo)?

A: If fields are locked or greyed out, it means the information has been verified and locked by your governing association. Only the governing association can unlock this data. Please contact your club admin to request assistance.

 

Q: My child’s birth certificate needs to be verified.

A: Document verification is handled by the governing association, not GotSport. Please reach out to your club, which will communicate with the appropriate governing body.

 

Parent/Player Account Configuration Help

Q: Can I request a specific team, manager, or roster placement?

A: GotSport does not manage team assignments. Please contact your club administrator directly with any team-related requests.

 

Q: I don’t see my child’s club or team listed in their profile.

A: Click “Roles” within your child’s profile to view associated clubs and teams. If nothing appears, reach out to your Team Manager, Coach, or Club Administrator.

 

Q: I need team information (schedule, practices, coach details).

A: This information is managed by your club. GotSport only provides the registration platform. Please contact your club directly for team-related details.

Note: GotSport is not a governing association and cannot update or modify the status of any Risk Management Requirements. Please contact your Club or Organization for any updates or changes.

 

Q: What does my Background Check status mean?

A: Please refer to this Risk Management Support Document for an explanation of background check statuses.

 

Q: Why aren’t my Risk Management Requirements showing on my dashboard?

1. Click the Roles tab in your profile to confirm you are associated with a Club and listed as a Coach or Manager. If not, contact your Club Admin who can add you to the team.
2. Ensure your date of birth is correctly entered in your profile.
3. If the requirements still don’t appear, reach out to your Team Manager/Coach or Club Administrator to verify that your affiliations and competitive level are properly set.

 

Q: My SafeSport status isn’t showing as complete.

• You must complete one of the following:
  • SafeSport Trained – U.S. Soccer Federation (Core Training)
  • SafeSport Refresher 1, 2, or 3
  • After Refresher 3, you will need to retake the Core Training.
• Ensure your first name, last name, and email address match exactly in both SafeSport and GotSport. (For example, “Tom” vs. “Thomas” will prevent syncing.)
• Once matched, use the "Check Records" button in GotSport to sync your completion status.
• If syncing fails, contact your Club Admin, who can coordinate with your governing association for further help.

 

Q: Why can’t I change my name, date of birth, or profile photo?

A: If these fields are locked or greyed out, it means your information has been verified and locked by your governing association to ensure profile integrity. Only your governing association can unlock this. Please contact your Club Admin to initiate that request.

 

Q: Why can’t I see my team in GotSport?

• If you don’t see any teams under the Team Management tab, this means that you have not been added to the team. Contact your Club Admin to be added.
• If your club confirms you're on the team, you may have duplicate accounts. Your Club Admin can merge these accounts and should contact GotSport Support if needed.

 

Q: How do I add a Club Pass or Guest Pass Player?

• For a League: How to set a Match Day Roster & Add Club Pass Players
• For a Tournament: How to Build an Event Roster

 

Q: How do I print Player Cards or Rosters?

A: See this guide: How to Print a Roster/Player Cards

 

Program Registration

Q: I’m getting the error “No Payment Plans Available” when registering.

A: This error indicates that no payment plan has been set up for your registrant’s age or gender. Only the Club/Organization Admin who created the registration can fix this. Please reach out to them directly for assistance.

 

Q: How do I register for a program?

A: GotSport is the platform used for registration, but your Club or Organization manages the process. You’ll need a registration link provided by your club—usually sent via email or posted on their website. Contact your Club Administrator for help.

Q: How can I use GotSport for Player Registration?

A: If you're interested in using GotSport for player registration or to host an event, please contact our Sales Team by visiting: https://home.gotsport.com/get-started/

 

Q: How do I add a parent to a player's profile?

A: Please refer to the following guide: How to Add a Parent/Guardian to a Player Profile

For additional assistance, the resources below may be helpful:

• How to Separate a Parent Account from a Player/Child Account
• Transfer UserID from Child Account to Parent Account (Club Admin)

 

Q: How can I view which Managers or Coaches still have unfulfilled Risk Management requirements?

A: Please see the following guide: Filter by Risk Management Requirements

 

Q: How can I check which players are missing Governing Body forms or other Risk Management requirements?

A: Visit this guide for instructions: View Players Who Have/Have Not Completed Required Forms

Q: How do I build an event in GotSport?

A: To build an event in GotSport, please refer to the following step-by-step guides based on the type of event you're creating:

• 13 Steps to Build a Tournament
• 12 Steps to Build a League

If you'd prefer personalized assistance, please complete the form below—we'll be happy to work with you directly to ensure the best possible experience for your event.